Junior Desktop Analyst

General Information:

Start Date: ASAP

End Date: 31.12.2025

Home office: No

Location: Basel

Workload: 100%

Background:

We are looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We are looking for someone with ServiceNow experience and Gsuite Applications.

Your Tasks:

•  Acting as a digital enabler for our business colleagues & functions
• Create, resolve and close incidents/service requests within allocated timelines
• Support IT hardware lifecycle management processes
• Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
• Support all standard workplace infrastructure, global/local projects and deployments.
• Ensure that knowledge base articles are created and maintained.
• Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
• Proactively addressing and following through process-improvement ideas

Your Profile:

• 0-2 years of experience in a desktop support or similar IT role 
• Innovative and proactive problem solver highly accountable, result oriented mindset 
• Good interpersonal communication skills pairing with empathy
• Consultancy skills on digital workplace tools and solutions
• Enterprise Application, deployments, consulting and adoption
• Passionate and knowledgeable about the digital workplace
• Desire to learn
• Basic understanding of Windows and Mac OS environments, desktop hardware, software
  applications, and networking fundamentals
• German and English fluent and B2 writing skills

Nice to Have:

• Basic understanding of ITIL practices and frameworks.