ICT Application Manager

Your responsibilities:

• Manage Microsoft applications on the global tenant, ensuring smooth operation
• Coordinate with internal and external IT specialists across all business units
• Lead design and implementation of features and upgrades for user-friendliness and process automation
• Act as the primary contact for application improvement requests
• Create and maintain English-language documentation
• Conduct online training for users and team leaders
• Perform IT system audits to ensure compliance with security and data protection standards
• Publish an annual IT security report
• Maintain relationships with stakeholders and IT partners
• Substitute for first-level IT support during vacations or emergencies
• Define and coordinate SLAs for local IT infrastructure
• Manage and control ICT budgets for the Swiss entity and global Microsoft licenses
• Oversee ICT support staffing

Your profile:

• 3+ years of experience in ICT application management, ideally in an international SME environment
• Strong knowledge of MS Power Apps (Power BI, Flow), Azure, SQL, SharePoint, and Teams
• Experience with ERP systems, particularly with interfaces such as EDI and APIs
• Practical experience with MS 365, Dynamics 365 Sales, Abacus, and Pimcore
• Strong project management skills and the ability to communicate with both technical and non-technical staff and external vendors
• Team-oriented, independent, and solution-driven work approach
• Willingness to travel
• Excellent English skills (both spoken and written), German skills are a plus