IT Workplace Services Professional

Tasks & Responsibilities:

• Acting as a digital enabler for our business colleagues & functions
• You drive employee productivity through consultancy, provide intimacy and site proximity
  at the sites, and ensure a personalized employee experience.
• You leverage available data (e.g.: Nexthink, SNOW) for proactive support
• You support and manage the Incident/ Request management processes to ensure
  Service Level Agreements are met and drive continuous improvement through trend
  analysis.
• You manage IT hardware lifecycle management & deskside support processes/managed
  services for the site
• You provide support & guidance for onsite services (e.g. events and meetings) by
  leveraging from internal and external providers. Drive the user experience and promote
  best practices
• You drive and enable standard workplace infrastructure, global/local projects, and
  deployments in collaboration with product teams.
• You proactively address and follow through on process-improvement ideas
• You support local audit, inspection and certification requirements
• You support local Business Continuity and IT Disaster Recovery planning activities

Must Haves:

• Excellent working knowledge of the ITIL v3 processes in an IT service delivery
• Experience with ticketing systems and troubleshooting hardware, software and mobile devices 
• Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
  people together to work towards the same purpose across organisational boundaries 
• Exhibits intellectual curiosity and integrity and has a strong passion for innovation
• Understanding of the supported operating systems, devices and applications, including the
• Google Suite of Applications, MS Office, etc.
• Solid written and oral communication skills in English, German is a plus