IAM Business Analyst (REMOTE)

• Full Time
• Start date: ASAP
• End date: 02.02.2026

Overview:

We are seeking an experienced Business Analyst to support the team and execute our process design and application onboarding efforts within our Identity and Access Management (IAM) projects. The successful candidate will play a key role in aligning IAM solutions with business requirements and enhancing user experiences through SailPoint IIQ.

Key Responsibilities:

Understanding and Analyzing Requirements:
Collaborate with stakeholders to gather and refine requirements of each deliverable.

• Conduct analysis of current access control processes, user roles, and application integrations.
• Translate business needs into system features within SailPoint IIQ, ensuring compatibility and functionality.
  
  Process Modelling and Design:
• Explain the standard JML processes, access request and RBAC schema to application owners as an introduction to the application onboarding factory.
• Together with process & application owners gather the requirements for integrating applications & services with SailPoint.
• Model and design application specific processes such as access requests, approvals, recertification, and personnel movements.
• Create detailed workflow designs to be applied in SailPoint IIQ for automating and streamlining IAM processes.
  Testing and Training:
• Ensure the designs include definitions agreed with the test team to drive automated testing.
• Develop comprehensive training materials (manuals, sop, instructions) and conduct sessions to facilitate understanding and smooth transitions to new processes with QA and affected stakeholders.
• Ensure QA and the Testing team are introduced to process changes and new developments early in the requirements sign off and at key milestones during the implementation.
• Actively participate in UAT to confirm the alignment of new functionalities with user expectations and needs.
• Provide post-deployment support, resolving issues and concerns that users encounter.
  Reporting, Communication and Collaboration:
• Build and maintain reporting to be used by the team
• Create communication to be used in our IAM services (Email, Articles, SharePoint pages,...).
• Work closely with service owners, process owners and IT teams to keep them appraised of the progress in the project.
• Document decisions, milestones, and project learnings for organizational knowledge and future reference.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field; master’s degree preferred.
• Experience with GxP processes
• Extensive experience in business analysis within IAM, specifically with SailPoint IIQ.
• Experience with Office tools (Excel) and PowerBi to build and maintain reporting
• Proficiency in process modeling and design, with a strong ability to translate requirements into functional IAM solutions.
• Demonstrable experience with UAT, training delivery, and user support.
• Excellent communication, collaboration, and documentation skills.